Warranty Policy for Pre-Built Systems

All Smart Builds UK systems include a 1-year hardware support warranty covering diagnosis and repair assistance for hardware faults occurring under normal use.

If a hardware component fails during the warranty period, Smart Builds UK will diagnose the issue free of charge and provide guidance on the required repair. Where replacement components are required, the customer will be responsible for the cost of replacement parts unless the failure is covered by the original manufacturer's warranty.

Smart Builds UK will carry out approved repairs free of charge where possible, excluding the cost of replacement components, shipping costs, and any non-warranty services.

Where possible, Smart Builds UK may assist customers with manufacturer warranty claims for individual components.

 

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Warranty Coverage

What is covered?

Hardware failures during normal gaming, work, and everyday use

Faults caused by component failure

Diagnosis and repair assistance for covered hardware issues

What is not covered?

Software issues, including operating system problems, viruses, malware, or user-installed programs

Physical damage, including accidental or cosmetic damage

Liquid damage

Damage caused by incorrect handling or misuse

Hardware failure caused by overclocking or unauthorised modifications

Systems used for cryptocurrency mining or other workloads that place excessive continuous stress on components

Any unauthorised hardware modifications

 

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Warranty Conditions

Warranty coverage applies only to the original purchaser and is not transferable.

If the system is sold, gifted, or transferred to another person, it will no longer be covered under this warranty.

Warranty coverage only applies to systems containing their original components. Replacing or modifying hardware without approval from Smart Builds UK may result in the system no longer being covered.

Customers must contact Smart Builds UK before attempting any repairs.

Customers are responsible for ensuring systems are securely packaged when returning items. Smart Builds UK cannot be held responsible for damage caused during customer-arranged transportation.

The purchaser is responsible for delivery costs, including returning and re-sending systems.

Smart Builds UK is not responsible for any loss of data, files, or software stored on the system. Customers are responsible for maintaining backups of important data.